Returns & Exchanges
We want you to love your ride. If you are not completely satisfied with your purchase, you can return your bike or accessories within 14 days of delivery in original, unassembled condition.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Authorization and prepaid shipping label.
Pack with Care
Securely pack the items in their original packaging, ensuring all components and manuals are included to avoid restocking fees.
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup for larger bicycle shipments.
Quality Inspection & Refund
Once our mechanics inspect the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing